Return Policy
Return Policy
Last updated: September 2026
1. Introduction
This Return Policy governs the process for filing claims regarding defective goods purchased through this online store.
2. Warranty Terms
All goods carry a statutory warranty of 24 months. The warranty period begins on the date you receive your order.
The warranty covers manufacturing defects and material faults that arise during normal use within the warranty period.
3. Warranty Does Not Cover
- Defects caused by improper use or storage
- Mechanical damage caused by the buyer
- Normal wear and tear
- Damage caused by force majeure
- Unauthorized modifications to the product
4. How to File a Claim
Please report defects without unnecessary delay:
- Contact us by email at nemcikm7@gmail.com
- Include your order number, a description of the defect, and a photo
- We will contact you with next steps
- If required, ship the defective item to our address
5. Resolution Options
Depending on the nature and duration of the defect, you are entitled to:
- Free repair of the defective item
- Replacement with a new defect-free item
- Reasonable price reduction
- Full refund and withdrawal from the contract
6. Resolution Timeframe
We will resolve claims within 30 days of submission. You will be notified of the outcome by email.
7. Right of Withdrawal (14-Day Returns)
As a consumer, you have the right to return any item without reason within 14 days of receiving your order.
Return conditions: item must be unused and in original packaging, with proof of purchase. Return shipping is at the buyer's expense.
Refunds will be issued within 14 days of receiving the returned item.
8. Contact
Email: nemcikm7@gmail.com. We reply within 2 business days.